- Can I order even if I am abroad? Yes, on the start page www.Lensroad.com you can choose what country you wish to order from. Payment is done mostly with Mastercard or VISA.
- How do I pay? Payment is by worldwide used SSL -securePayPal, that is for credit card payments only. If you don’t have credit card, please contact our customer service info@lensroad.com (english only)
- Can I buy lenses solutions at Lensroad? Yes, we have the most common "all-in-one" solutions in our our range.
- My eyes become irritated when I use lenses. What shall I do? First of all check that used lenses correspond with your prescription and that the lenses are not defected. Please contact our Customer Services by email: info@Lensroad.com (english) if you have any questions. If the problems remains, the lenses should be removed and you should contact your optician for further advice.
- Can I be sure of getting original products? Medical products, i.e. contact lenses, must always be identical - regardless where they sell or by whom. Therefore you can always be sure to get exactly the same contact lenses by Lensroad as you have previously bought from your optician. The difference is that Lensroad is quicker, easier and cheaper.
- How does Lensroad's secrecy policy work? Lensroad works strictly under the Personal Information Act (PuL), According to this law we must ask for your permission so we can deal with and save information about you in our computer data base. By purchasing at Lensroad you confirm your consent. All personal data including your personal number that you have provided us or that we take part of when you are registering for purchase or visiting our home page will be treated by Lensroad in quality responsible for personal data.
We protect and respect your integrity and guarantee that all personal information that you send to us in order to purchase will be treated by us with the utmost secrecy. The information will be used in purpose so that we can fullfil our obligations towards you as a customer, carry out credit control and also for marketing purposes. You are entitled that after request to take part of the personal data that is registered about you. If they are incorrect, incomplete or irrelevant you have the right to request that the data should be corrected or erased. - How can Lensroad sell exactly the same contact lenses so much cheaper than my optician? It is rather simple - big volume, low costs and focus on contact lenses. Big volume: Most of the opticians only meet a few contact lens users every day and therefore need to save up orders for a few days or even some weeks in order to get a volume discount from the distributor. It is probably therefore that you previously had to wait for your contact lenses. At Lensroad we don't sit and wait before we order your contact lenses - we already have most of them in stock. Low costs: The opticians shops have high marginal on contact lenses to cover the costs for rent for the premises, staff, stock of glasses etc. We have low costs because we don't need any shop. Focus on contact lenses: We are a contact lens company. We do not sell glasses, skin care products or anything else. We are focused to have the biggest contact lens stock when you as a customer want to order. We want to be able to offer the quickest, easiest and most comfortable way to buy contact lenses. .
- Where do I find my parameters? Both on your previous lens packets and on your prescription is data about strength, basic curve, diameter and also eventual axis and cylinder (toric lenses) for respective left and right lens. Also stated is the manufacturer and lens type. If you are unsure about your lenses details you are welcome to contact Customer Services for advice.
- What is a basic curve/ bc / radius?
Bc, basic curve, radius are different terms for the lens's convex. The bc-value is easiest to find on your old lens packet, alternatively ask your optician. - What is diameter? It is the size of the lens measured straight over and varies depending on lens type.
- Do I have to send in a prescription in order to shop at Lensroad? In order to purchase at Lensroad it requires a lens prescription from the optician. That you have a valid prescription just for the lens type that you wish to order you certify on the ordering page by ticking ”I have been prescribed above lens by an authorised optician”. This you also have to certify by ordering via our Customer Services or mail/fax.
- Do I have to continue going for eye-tests at my optician even if I order at Lensroad? Because the eyes are constantly changing you should on a regular basis (twice a year) go to your optician for a lens and eye-test.
- I have never used contact lenses. What shall I do? First of all you should book an appointment at the optician for a lens adjustment. The optician will then recommend a lens that is suited just for your needs. You also get to learn how to tender and handle the lenses in the right way. After that you are welcome to order your lenses according to your prescription at Lensroad.
- Are EyeQ, Freshcare and Bioflex identical with Biomedics55? Yes, the name of the original lens is Biomedics55. Many opticians change then choose to change name and packaging in order to market the lens under their own brand name. Lensroad sell the lens under the original name – Biomedics55.
- Is Acuvue a monthly lens or a 2-week lens? Acuvue can be prescribed both as a 2-week and a monthly lens. Always follow your optician's instructions about how often you should change the lenses to avoid problems.
- Can I buy coloured lenses without powers? Yes, we sell color lenses without strength / powers. But you still have to see first an optician to check your eyes condition by microscobe and that way clear out that you don’t have any reason to avoid using lenses.
- What coloured lenses suits dark/light eyes? To bring out the colour in light eyes (blue, grey, green) the Enhancer-lenses are best suited. They strengthen and intensify the own eye colour without changing it unnatural. If you have dark eyes a covering lens is required, a so-called opaque painted lens, that cover your natural dark eye colour and give you a totally new one. Aryan –colorlenses are best for this purpose.
- What does toric mean (toric lenses)? Toric lenses correct a type of error of refraction that is called astigmatism.
- Is it possible to do only a lens-adjustment/eyesight test at the opticians without buying lenses? Yes, You choose where you want to buy lenses. You can always get a copy of your records where all prescriptions and parameters should be kept. It’s your right.
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