Lensroad Returns Policy
- 14-Day Return Policy
Items may be returned within 14 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer. - Defective Products
In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.
Mailing Address
Attn: Lensroad Product Returns
Tulika 19
10316 Tallinn, Estonia
4. Mailing Instructions
Please package your return carefully to ensure your lenses are not damaged in shipment – we cannot issue credit for items damaged in transit to our office. Also, to ensure safe delivery, you should ship your package using a trackable carrier (we recommend TNT,UPS, FedEx or DHL). We are unable to issue credit for packages lost in transit to our office.
